Return Policy + FAQ

RETURN POLICY

WE DO ACCEPT MONEY BACK RETURNS; HOWEVER WE DO OFFER RETURN EXCHANGES, AND EXCHANGES CAN OCCUR IF WE ARE NOTIFIED WITHIN 7 DAYS OF PURCHASE, ALL EXCHANGES MUST ALSO NOT FALL UNDER THE “ITEMS NOT ELIGIBLE FOR RETURN/EXCHANGE” LIST BELOW. ALL RETURN/EXCHANGES MUST BE APPROVED BY A STAFF MEMBER PRIOR TO MAILING ANY ITEM BACK TO PALM BEACH WEIGHT LOSS. 

IS IT EASY TO RETURN ITEMS?

YES, WHEN YOUR RETURN IS AUTHORIZED, YOU’LL RECEIVE STEP-BY-STEP INSTRUCTIONS ALONG WITH A PREPAID USPS MAILING LABEL. 

HOW SOON WILL I GET MY EXCHANGE? 

ONCE YOUR ITEM(S) ARE RECEIVED, THE EXCHANGE ITEMS ARE TYPICALLY PROCESSED WITHIN 3 DAYS OF RECEIPT OF THE RETURN.

IN THE RARE INSTANCE ITEMS DO NOT ARRIVE AS SCHEDULED PLEASE REFER TO THE SHIPPING POLICY AND CONTACT US AT [email protected]

WHAT ITEMS ARE NOT ELIGIBLE FOR RETURN/EXCHANGE

Items that are used or missing items or items that were not returned are not eligible for exchange. Open items are eligible long as there are not missing items and the products are not in used condition. For additional details please contact us at [email protected]